Refund Policy

1. Covered purchases

This policy covers the two Premium plans offered by Mission Morse:

• Lifetime Premium: one-time purchase of €4.99 incl. tax, permanent access.
• Subscription Premium: automatic renewal at the chosen frequency.

2. Right of withdrawal (EU)

Premium content is digital content delivered immediately after payment confirmation (instant unlock of advanced chapters, story mode, premium avatars, etc.).

Under article L.221-28 13° of the French Consumer Code and EU Directive 2011/83/EU, the purchase of digital content not supplied on a tangible medium, performed before the 14-day period expires, with the consumer's express prior consent and explicit waiver of the right of withdrawal, does not entitle to withdrawal.

At checkout, you tick a box confirming your request for immediate access and your waiver of the right of withdrawal. Otherwise, the 14-day period applies normally.

3. Goodwill refund

Beyond the strict legal stance, Mission Morse runs a flexible refund policy. The following cases lead to a full refund, no questions asked, on simple email request to mail@missionmorse.com:

• Request within 14 days of the lifetime purchase, with very limited Premium progress (fewer than 5 premium-chapter lessons consulted).
• Major technical bug preventing access to Premium features and not resolved within 7 days.
• Accidental double billing (lifetime already owned, or subscription taken out twice on the same account).
• Unauthorized purchase by a minor without parental consent, reported within 30 days.

4. When a refund is not granted

Mission Morse reserves the right to decline a refund in the following cases:

• Lifetime purchase used substantially (extensive Premium content consulted, bosses unlocked, certificates obtained).
• Request based on a change of mind about quality, even though the free content (chapters 1 to 5, alphabet, Q-codes, prosigns) was more than enough to evaluate the app before purchase.
• Suspected abuse (fraudulent chargeback, multi-accounting, referral system gaming).
• Requests beyond 30 days after a lifetime purchase, except for the cases listed in section 3.

5. Subscriptions

For Premium subscriptions, you can cancel at any time from your management area; no further charge will be taken and Premium access remains active until the end of the period already paid.

No prorated refund is issued for the ongoing period, except in special cases (double billing, major technical bug). If cancellation is requested right after a renewal (within 7 days, with no significant Premium usage), a goodwill refund may be granted.

6. How to request a refund

To request a refund, send an email to mail@missionmorse.com from the address linked to your account, including:

• Your Mission Morse codename.
• The approximate purchase date and payment method used.
• The reason for the request (withdrawal, bug, double billing, purchase by a minor, etc.).

7. Processing time

A reply is provided within 7 business days. If accepted, the refund is issued via the original payment method (Stripe) and usually appears on your account within 5 to 10 business days depending on your bank.

Premium access is revoked as soon as the refund is issued. Free progress (XP, free badges, leaderboard) remains intact.

8. Dispute resolution

In case of disagreement, you may use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or contact a consumer mediator, free of charge. Governing law is French law.

Request a refund

One address, reply within 7 business days:

• ✉ mail@missionmorse.com

See also: Terms of Service · Privacy Policy